Plans change—our flexible cancellation terms let you adjust or cancel your booking hassle‑free.
Thank you for choosing RemoteTravels. We value your business and want to ensure your experience with our tours and travel services is enjoyable. Please read our Refund and Cancellation Policy carefully.
1.1.1 Cancellation Period: Customers may cancel bookings within a specified period. The cancellation period and associated fees vary by tour/package. Please refer to your booking confirmation for details.
1.1.2 Cancellation Fees: Cancellation fees may apply. The amount depends on the timing of the cancellation relative to the start date of the tour. Details of these fees are outlined in your booking confirmation.
1.1.3 Refund Process: To cancel a booking and request a refund, please contact us at info@remotetravels.co.ke. Refunds, if applicable, will be processed in accordance with the terms outlined in your booking confirmation.
1.2.1 Unforeseen Circumstances: In rare instances, RemoteTravels may need to cancel a tour due to unforeseen circumstances such as extreme weather, natural disasters, or other events beyond our control.
1.2.2 Alternative Arrangements: In the event of a cancellation by RemoteTravels, we will make every effort to offer customers an alternative tour or provide a full refund.
2.1.1 Valid Reasons: Refunds are typically provided for cancellations due to valid reasons such as medical emergencies or other unforeseen circumstances. Supporting documentation may be required.
2.1.2 Non-Refundable Services: Some services, such as non-refundable hotel reservations or tickets to specific events, may not be eligible for a refund. Details will be provided at the time of booking.
2.2.1 Refund Requests: To request a refund, please contact us at info@remotetravels.co.ke with your booking details and the reason for the refund.
2.2.2 Processing Time: Refunds, if approved, will be processed within [15] days of receiving the refund request. The processing time may vary depending on the payment method used.
3.1.1 Modification Requests: If you need to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate changes, but they may be subject to availability and additional fees.
3.2.1 Itinerary Modifications: RemoteTravels reserves the right to make changes to tour itineraries due to unforeseen circumstances. We will inform customers of any significant changes and offer suitable alternatives.
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at info@remotetravels.co.ke.
For any inquiries or concerns regarding these terms and conditions, please contact us at:
P. O. Box 2874‑30100, Eldoret
+254 711 697 080
info@remotetravels.co.ke or info@remotetravels.co.ke